Policy Guidelines

Xtaci Xssentials Policy Guidelines

Due to COVID-19 Pandemic Regulations, Xtaci Xssentials has implemented the following policies to ensure the safety and satisfaction of our customers:

1. No Return Policy

- Final Sale: All products are final and non-refundable.

- Damaged Products: If you receive a damaged product, we will issue a full refund or provide a replacement upon verification. Please contact our customer service team within 48 hours of receiving the product to report any damage.

2. Processing Time

- Order Processing: Orders are processed within 2-3 business days. Please note that processing times may vary during peak seasons or holidays, as all purchases are made fresh to order to ensure quality and freshness.

- Notification: Customers will be notified via email once their order has been processed and is ready for shipping.

3. Shipping

- Shipping Method: We ship all orders via UPS Priority Mail.

- Transit Time: Standard/Ground shipping typically has a transit time of 3-8 business days. Delivery times may vary based on the destination and any potential shipping delays.

- Shipping Confirmation: Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

4. Customer Support

- Contact Us: If you have any questions or concerns, please don't hesitate to contact our customer service team. We are here to assist you and ensure your experience with Xtaci Xssentials is positive and satisfactory.

- Response Time: Our customer service team aims to respond to all inquiries within 24 hours.

Thank you for choosing Xtaci Xssentials. Your safety and satisfaction are our top priorities.